About TWK Agri

TWK Agri is a diversified South African group of companies operating in the agriculture, forestry, grain, financial services, and motor industries. Established over 80 years ago, it provides value-adding products and services to these sectors across multiple provinces in South Africa.

Job Details

• Division: Business Development
• Business Unit: Legal
• Minimum experience: Associate
• Company primary industry: Agriculture
• Job functional area: Legal
• Location: Piet Retief, Mpumalanga

Job Overviews

The role involves the effective recovery of outstanding debt through proactive monitoring, negotiation, and administration of payment arrangements. The role includes maintaining accurate records, preparing legal documentation, handling client correspondence, and producing reports. The incumbent must ensure full compliance with relevant policies, procedures, and legislative requirements throughout the collections process.

Qualifications

1. Matric / Grade 12
2. Currently studying towards a relevant qualification (advantageous)
3. Registration with the Council for Debt Collectors (advantageous)
4. 5 years’ experience in debt collection
5. Experience using a debt collection system (advantageous)
6. Strong understanding of the end-to-end collections process (statements, debits, credits, reconciliations)
7. Knowledge of debt collection policies, procedures, and applicable legislation
8. Bilingual fluency in Afrikaans and English
9. Proficiency in MS Office Suite
10. Strong administrative, organisational, and record-keeping skills
11. Excellent written and verbal communication skills
12. Ability to meet deadlines, manage competing priorities, and achieve set objectives
13. Ability to engage professionally, maintaining politeness and compassion while remaining confident and assertive
14. Strong numerical and basic accounting/mathematical skills

Responsibilities

1. Attend to all correspondence and queries from clients and stakeholders
2. Draft and prepare legal documents and collection-related correspondence
3. Trace debtors using available tools and resources
4. Monitor debtor accounts daily and identify overdue or high-risk accounts
5. Formulate and implement strategies to recover outstanding payments
6. Negotiate payment terms, payoff deadlines, and structured payment plans
7. Manage and administer the full debt collection process from initiation to resolution
8. Investigate, identify, and resolve account discrepancies
9. Maintain and update reports, debtor files, and internal databases accurately and timeously
10. Process payments, refunds, and account adjustments
11. Report, escalate, and assist in managing delinquent debt behaviour where required
12. Ensure compliance with legal requirements and internal procedures when legal action becomes necessary
13. Prepare reports for external clients and internal departments
14. Perform general administrative and office support duties