About The South African Revenue Service (SARS)

The South African Revenue Service (SARS) is the revenue collection agency of the South African government, responsible for administering the country’s tax system and customs service and enforcing compliance with related legislation.

Job Details

Position Reports to: Deputy Head: Communication and Marketing
Division: Communication, Marketing and Corporate Stakeholders (CoMAC)
Location: SARS Head Office – LeHae La SARS

Job Overviews

SARS is seeking a well-versed Communications Specialist to lead narrative, engagement and adoption across a multi‑year transformation programme. You will craft and govern a coherent enterprise story, translate programme milestones into clear messages for impacted audiences, and drive timely cascades through leadership and preferred senders. Collaborating with Change Management, Stakeholder Management and Training, you will plan and deliver change communications at programme level and per initiative.

Qualification

1. Bachelor’s degree / Advanced Diploma (NQF 7) in either Marketing, Public Relations or Communication AND 8-10 years ‘experience in either large-scale Communication programmes or strategic communication focused on employee experience, of which 3-4 years is at a Junior Specialist level.
2. Senior Certificate (NQF 4) AND 15 years’ experience in either Marketing, Public Relations or Communication & experience in large-scale Communication programmes or strategic communication focused on employee experience, of which 3-4 years is at a Junior Specialist level.

Behavioural competencies

1. Accountability (V) – The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position
2. Adaptability – Adaptability is the willingness to alter behaviour, opinions or actions in the light of new information.
3. Analytical Thinking – Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way
4. Attention to detail – The ability to take all relevant details into account to ensure that a task is completed to required standards.
5. Commitment to Continuous Learning – Commitment to continuous learning is the commitment to think about current and future development needs
6. Communicating with Impact – Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others message
7. Conceptual Ability – The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
8. Creativity – Degree, to which one analyses problems, makes decisions and thinks innovatively.
9. Expertise in Context – Degree to which one possesses definitive technical and or fundamental understanding of the business
10. Fairness and Transparency (V) – Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
11. Honesty and Integrity (V) – The quality of being upright, truthful, sincere and freedom from deceit or fraud (H). Guided by values, ability to demonstrate moral judgement and doing the right thing consistently (I)
12. Initiative – Refers to the identification of a problem, obstacle, or opportunity and taking action
13. Organisational Awareness – Knowledge of own organisations, policies, procedures, services, products and business operating model.
14. Problem Solving and Analysis – Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
15. Respect (V) – Ability to be considerate for self and others.
16. Trust (V)- Firm belief in the reliability, truth or ability of someone or something.