Website Clicks Group
The Clicks Group is a leading South African retail-led healthcare group, listed on the JSE, that operates the country's largest health and beauty retail chain, Clicks, and the leading pharmaceutical wholesaler, United Pharmaceutical Distributors (UPD).
About Clicks Group
The Clicks Group is a leading South African retail-led healthcare group, listed on the JSE, that operates the country’s largest health and beauty retail chain, Clicks, and the leading pharmaceutical wholesaler, United Pharmaceutical Distributors (UPD). The group operates over 1,000 retail outlets across Southern Africa, including South Africa, Namibia, Botswana, Lesotho, and Eswatini.
Job Hints
- Industry: FMCG & Supply Management
- Job category: FMCG, Retail, Wholesale and Supply Chain
- Location: Potchefstroom, North West
- Contract: Permanent
- Remuneration: Market Related
- EE position: Yes
- Contract: Permanent
Overview
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Experience
- Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education
- Essential: Grade 12
- Desirable: Maths 50% and English 50% at Grade 12 level
Objectives
- To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
- To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
- To ensure the safe handling of cash at all times.
- To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
- To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
- To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
- To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Skills and Knowledge
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
- Numeracy skills
- Basic maths calculations
- Retail/FMCG background and understanding of merchandising and promotions principles
- Understanding of stock management procedures
- Knowledge of customer service excellence
To apply for this job please visit careers.clicksgroup.co.za.
