About Absa Group Limited

Absa Group Limited is a major pan-African financial services conglomerate headquartered in Johannesburg, South Africa. Listed on the Johannesburg Stock Exchange (JSE: ABG), it is one of the largest diversified financial groups on the continent, serving millions of customers through retail, business, corporate, and investment banking, as well as insurance and wealth management.

Job Overview

Work as part of an integrated (run & build) tribe in lower complexity environments to provide enterprise wide application support across multiple stakeholder groups by maintaining & optimizing enterprise-grade applications (tech products & services).

Minimum Requirement

• Bachelor’s Degree: Information Technology

Duties and Responsibilities

• Maintain metrics of operational performance and evaluate trends
•  Analyise business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions
  Governance, Risk & Control
• Enhance methods and procedures for collecting, analyzing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.
• Provide inputs to availability and capacity management process for effective planning.
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract management for IT applications services.
• Supervise and maintain the organization’s repository of applications
•  Help diagnose problems and resolve incidents / issues related to applications.
•  Validate the known error database for application-related entries
• Work with Tech Centers of Ennoblement to define the operational activities related to the applications Application Monitoring & Performance Management
• Monitor application modification requests and ensure best practices are being utilized
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing applications
• Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Provide efficient and effective support of applications including continued development of the application and security, software patches, reliability, disaster recovery and ensure the application meets the business needs
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for production IT services to prevent and to minimize issues
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues

Important Notes

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.